Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of S4kneer

S4kneer

October 25, 2024

5  out of  5
rating by S4kneer
"I have lived all over the country and have had State Farm Insurance since I started driving a million years ago. Comparing other offices around the country, I can say with 100% assurance that this is ABSOLUTELY the BEST State Farm Agent office in the US, hands down!! Angie and Jerry will go above and beyond for you and best of all, treat you like a person and not another insurance number. THANK YOU FOR BEING AMAZING!"
We responded:
"Thank you so much for your wonderful review! I'm incredibly grateful for your kind words and for sharing your experience with our office. Angie and our team are always happy to go the extra mile for our customers and ensure they feel valued. Your feedback means a lot to us, and we're here for any future needs or questions you might have. - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Profile photo of Randy Liebowitz

Randy Liebowitz

October 22, 2024

5  out of  5
rating by Randy Liebowitz
"Jerry Farnum did a truly incredible job setting me up with property insurance in one day! I was so impressed! I was worried about this being a sticking point prior to my closing on my property but Jerry took care of it quickly, perfectly, and at reasonable cost. Even my bank was impressed and said “Jerry Rocks!” You don’t hear that from Chase Bank very much. I’m not easy to impress either with this kind of stuff. Jerry and State Farm are fantastic. Highly recommend."
We responded:
"Randy, I'm so glad you had a positive experience with our office! It's wonderful to know that we could help you secure property insurance swiftly and efficiently, especially with your closing date approaching. It's always rewarding to hear that even your bank was impressed. Your recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Profile photo of Tonya Thibodeau

Tonya Thibodeau

September 19, 2024

5  out of  5
rating by Tonya Thibodeau
"After receiving an email from my current insurance company that my rate increased astronomically I decided I wanted to change insurance providers. I stopped in person at State Farm in Springfield, VT. Greeted by Angela, who was very welcoming. She proceeded to get me a quote prepared. Not only did she get me a quote but she explained every aspect of my insurance. More than i have ever gotten elsewhere and in a manner that it made sense. She was able to lower my insurance payment by over a hundred dollars a month and i have better coverage… She was incredible and so easy to work with! I had to call to do a payment the next day. Jerry answered the phone and he was just as welcoming! He explained everything thoroughly and made sure that I was all set! I literally cant say enough about the quality of customer service that I received here! 10/10 recommend!"
We responded:
"Tonya, thank you for sharing your experience! I'm glad Angela could assist you with a detailed quote and help you understand your insurance better. It's wonderful to know she was able to save you money while improving your coverage. I'm also happy I could help with your payment and ensure everything was clear. Your recommendation means a lot to us. If you ever need further assistance, our office is here for you! - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Profile photo of Edward Laprade

Edward Laprade

September 19, 2024

5  out of  5
rating by Edward Laprade
"On top of our needs and proactive. Also, a pleasure to work with."
We responded:
"Edward, thank you for your review! I'm glad we could meet your needs and be proactive in our service. It's always a pleasure working with you. If you ever need anything else, don't hesitate to reach out. - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Profile photo of Bobbi-sue McLain

Bobbi-sue McLain

August 9, 2024

5  out of  5
rating by Bobbi-sue McLain
"They reach out to me personally if I forget my payment date. Great coverage!"
We responded:
"Hey Bobbi-sue, thanks a bunch for the awesome review! We're so happy you're satisfied with our personal touch and coverage. If you ever need anything, just give us a shout! - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Profile photo of Dale Mann CT ADM

Dale Mann CT ADM

June 1, 2024

4  out of  5
rating by Dale Mann CT ADM
"Great experience . superb customer service"
We responded:
"Dale, we're pleased to hear you had a great experience with superb customer service! Providing top-notch service is our priority, and we're grateful for your positive feedback! If you ever need assistance with your insurance needs, feel free to reach out to our office, and we hope to see you again soon! - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Profile photo of Thomas Hunter

Thomas Hunter

May 9, 2024

5  out of  5
rating by Thomas Hunter
"Finally signed up with Jenna, Jerry and Angie a year ago. Excellent friendly and professional service. So glad to hook up with local agency where you get to know them. Love Drive Safe and Save program. Helps me drive better and it’s been nice to earn significant discounts. Brinley and Tucker are a sweet service enhancement! Recommend highly, the whole team!! Thomas Hunter Rebecca Durant"
We responded:
"Thomas, thank you so much for the glowing review! It's awesome to hear that Jenna, and Angie have been taking care of you so well! We're all about that friendly and professional service! And it's great that you're enjoying our Drive Safe and Save program and getting those discounts! We're grateful for your recommendation, and if there's ever anything else you need, please let us know! We're here for you! - Jerry Farnum - State Farm Insurance Agent | Springfield, VT"
Profile photo of Christopher Donatiello

Christopher Donatiello

May 1, 2024

5  out of  5
rating by Christopher Donatiello
"Very responsive and always helpful with questions"
We responded:
"Hi, Christopher! Thank you so much for letting us know that our responsiveness and assistance have been valuable to you. Your feedback encourages us to continually strive for excellence in supporting all of our customers. - Jerry Farnum - State Farm Insurance Agent | Springfield, VT"
Profile photo of Glenn Olney

Glenn Olney

March 27, 2024

5  out of  5
rating by Glenn Olney
"Working with Jerry Farnum - State Farm Insurance was a great experience! They were very nice to talk to and very fast to take care of providing our homeowners insurance. We would definitely recommend them to anyone!"
We responded:
"Thank you, Glenn, for your feedback! At Jerry Farnum - State Farm Insurance, we prioritize efficiency and customer satisfaction. It was a pleasure assisting you with your homeowners insurance needs. We appreciate your recommendation and look forward to serving you again in the future. - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Profile photo of Everand Smith

Everand Smith

February 16, 2024

5  out of  5
rating by Everand Smith
"Excellent service & prompt responses to questions"
We responded:
"Thank you, Everand, for highlighting our commitment to delivering prompt responses and excellent service. We strive to consistently meet and exceed our customers' expectations."
Profile photo of William Sinsigalli

William Sinsigalli

February 8, 2024

5  out of  5
rating by William Sinsigalli
"Been great but waiting for an auto quote..."
We responded:
"Thank you sincerely for your positive review, William! We're grateful for the opportunity to assist you in completing the quote process, and we look forward to continuing to work with you in the future."
Profile photo of William Dennett

William Dennett

January 17, 2024

5  out of  5
rating by William Dennett
"Jenna was very knowledgeable and signed me up for a renters policy that perfectly meets my needs."
We responded:
"Hi William! Thank you so much for your five-star review! We're thrilled to hear that Jenna provided you with excellent service and helped you find a renters policy that perfectly meets your needs. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your trust in our Springfield State Farm insurance office!"
Profile photo of Miguel Bolaños

Miguel Bolaños

December 27, 2023

5  out of  5
rating by Miguel Bolaños
"excellent service, 😁 they are the best to solve you, I recommend it quickly 👌"
We responded:
"Miguel, thank you for acknowledging our commitment to top-notch service. We're pleased to have efficiently addressed your insurance needs. Your recommendation is greatly appreciated."
Profile photo of Dennis Boskello

Dennis Boskello

December 26, 2023

5  out of  5
rating by Dennis Boskello
"A great agency. Our questions and concerns were handled clearly and quickly"
We responded:
"Thank you, Dennis! We appreciate your acknowledgment of our agency's efficiency in addressing your questions and concerns with clarity and promptness. Our team is here for you whenever you need us."
Profile photo of Robin Lawrence

Robin Lawrence

December 25, 2023

5  out of  5
rating by Robin Lawrence
"Excellent customer service. My new policy was quickly quoted and I closed same day. Always a pleasant experience."
We responded:
"We're delighted to hear that you had a swift and efficient experience obtaining your new policy with us. Providing excellent customer service is our priority, and we're glad you found it to be a pleasant process. If you ever have further needs or inquiries, don't hesitate to get in touch. Thank you, Robin! "
Profile photo of Adam Hovanec

Adam Hovanec

December 25, 2023

5  out of  5
rating by Adam Hovanec
"Jerry and his team have been great. I recently needed coverage for a newly leased vehicle. They were quick to respond, provided ample support throughout and have been professional, thorough and ultimately very helpful. I would recommend them without hesitation!"
We responded:
"Thanks for your thoughtful feedback, Adam! We appreciate your recognition of our team's prompt and professional service in securing auto insurance for your newly leased vehicle. We're pleased to hear that our support and thorough approach were beneficial to you. If you ever need assistance again or have any questions, feel free to reach out. Thanks for recommending us!"
Profile photo of Faith Yetman

Faith Yetman

December 21, 2023

5  out of  5
rating by Faith Yetman
"I have had State Farm insurance for 8-9 years and found all who work for this company are a great help to me. Thank you all so much."
We responded:
"Faith, your loyalty over the past 8-9 years means a lot to us. We're grateful for your recognition of the support offered by our team. Thank you for choosing Jerry Farnum State Farm as your insurance provider. Your trust is invaluable to our continued commitment to excellence."
Profile photo of Sue Culver

Sue Culver

December 19, 2023

5  out of  5
rating by Sue Culver
"Angie was wonderful to work with. She was well informed and professional and set us up with great coverage at a fantastic price. I couldn’t be more pleased."
We responded:
" We're grateful for your kind words about Angie's professionalism and expertise. It's fantastic to hear that she could set you up with excellent coverage at a competitive rate. We truly appreciate your feedback, Sue, and we're here to assist you with any future insurance needs."
Profile photo of Lee Taylor

Lee Taylor

December 17, 2023

5  out of  5
rating by Lee Taylor
"Could not be any happier with their service. Professional, responsive, and overall great."
We responded:
"Thank you, Lee! We're delighted to hear that our service met your expectations, providing a professional and responsive experience. Your satisfaction is our priority."
Profile photo of Lynn Havens

Lynn Havens

December 6, 2023

5  out of  5
rating by Lynn Havens
"Super easy to work with"
We responded:
"Hi, Lynn! We appreciate your feedback on the seamless collaboration. We aim to provide a straightforward experience for our clients and are pleased to hear about your positive encounter. Looking forward to assisting you again."
Profile photo of Harold Bushway

Harold Bushway

November 22, 2023

5  out of  5
rating by Harold Bushway
"We dealt with Angela. She was wonderful. Answered all of our questions and gave us all the information we needed to change insurance companies. She saved us a substantial amount of money."
We responded:
"Thank you, Harold, for sharing your experience with Angela. We acknowledge her effectiveness in addressing your inquiries and providing essential information for your insurance transition. Your feedback is valued, and we appreciate the opportunity to serve your insurance needs."
Profile photo of Brandon Brooks

Brandon Brooks

November 13, 2023

5  out of  5
rating by Brandon Brooks
"Very professional and easy to deal with."
We responded:
"We're pleased to hear that you found our service professional and easy to deal with, Brandon. Your satisfaction is important to us, and we're here for any future assistance you may need."
Profile photo of Kim Santha

Kim Santha

November 8, 2023

5  out of  5
rating by Kim Santha
"Jerry Farnum’s Insurance Agency is awesome! All of the staff, Jerry, Jenna and Hannah are really nice and super helpful and responsive! I would highly recommend the Jerry Farnum Agency!"
We responded:
"Hello, Kim! We're so happy to receive your shoutout for Jenna and Hannah, who both play crucial roles in our team and genuinely care about all our customers. Your confidence in us to handle your insurance needs means the world to us."
Profile photo of melissa tennis

melissa tennis

October 31, 2023

5  out of  5
rating by melissa tennis
"They were very quick and efficient! I am happy and confident we made the switch!"
We responded:
"Welcome to the Jerry Farnum State Farm family, Melissa! We're delighted to hear that you found our service to be fast and effective, and we're glad you're content with your decision to switch to our agency. Thank you for your review!"
Profile photo of Christopher Erb

Christopher Erb

October 21, 2023

5  out of  5
rating by Christopher Erb
"The customer service was great. I had a small claim and they helped me process it quickly and fairly. I was very pleased."
We responded:
"Christopher, thank you for taking the time to leave us a review. We're pleased to hear that you had a positive experience with our customer service. It's truly rewarding to know that we efficiently assisted you with your claim, ensuring a fair resolution that met your satisfaction. Thank you for choosing Jerry Farnum State Farm for your insurance needs!"