State Farm® Insurance Agent Jerry Farnum
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Crystal S
May 13, 2025
5
out of
5
rating by Crystal S
"I’ve been with State Farm for many years & three states. Jerry Farnum, Angie, & staff are by far the best. They greet you by name when you come inside. I can be a bit of a problem child with all my questions, but Jerry takes the time to explain things & has never made me feel like a burden. The customer service at this location is just phenomenal. They feel like friends & that’s the best insurance relationship to have. Thank you, Jerry & crew, for taking care of all of our insurance needs. 10+stars"
We responded:
"Thank you so much, Crystal, for your kind words and for being a part of our State Farm family across three states! I'm delighted to hear that you feel welcomed and valued by Angie and the team. It's wonderful to know that our efforts to provide clear explanations and exceptional service have made a positive impact. We're always here to help with any questions or needs you may have. Looking forward to continuing to serve you!"
Anne Eddy
May 8, 2025
5
out of
5
rating by Anne Eddy
"I've always been impressed with both Jerry and his staff, but recently a 30 foot U-Haul truck crashed into the front of my home! Many thousands of dollars worth of damage and I had to stay at a hotel for a month - and Jerry was there to answer every phone call and email - and there was a LOT! He was wonderful! I highly recommend Jerry Farnum and State Farm."
We responded:
"Thank you for sharing this, Anne. I can only imagine how overwhelming that whole experience must’ve been—from the damage to your home to the month away in a hotel. I’m just really glad I could be there to help however I could while things were getting sorted out. You’ve always been great to work with, and hearing that you felt supported through it all means a lot to me. I know no one ever wants to deal with something like that, but when it happens, it’s important to have someone who will actually show up. If you ever need anything down the road, don’t hesitate to reach out—I’m always just a call or message away."
Glen j. Gardner
March 30, 2025
4
out of
5
rating by Glen j. Gardner
"State farm with Jerry farnum is great. Their easy to deal with. Also my insurance is manageable. I choose not to have to GPS on my car. I don't like people tracking me. I could switch companies. They have been reasonable."
We responded:
"Thanks, Glen! We appreciate your feedback and are glad you've had a positive experience with our office. We're here whenever you need us!"
Earl Small
March 22, 2025
5
out of
5
rating by Earl Small
"I have dealt with Jerry and State Farm in the past and have always had incredible service, but when I called and left a message on a Friday at 4:50, I never expected a call back. Not only did Jerry call me back to get my customers car insured before they left the dealership, he hand delivered the binder and new insurance cards. Customer service at its best. Thank you Jerry and State Farm"
We responded:
"Earl, I'm truly grateful for your kind words! It's wonderful to know that our efforts to provide exceptional service are appreciated. I'm glad I could assist with getting your customer's car insured promptly and deliver the necessary documents personally. If you ever need further assistance or have any questions, please feel free to reach out."
Betsey Kamel
March 8, 2025
5
out of
5
rating by Betsey Kamel
"I have been with Jerry Farnum And Statefarm for years. Jerry always works either me to adjust my insurance for my needs. Long time family care!!! I lost my truck in a freakish flood in Maine last Winter and Statefarm handled the whole thing for me. Made it easy and an absolute joy. I can’t say enough good things about Statefarm, Jerry and his staff."
We responded:
"Thank you, Betsey, for your wonderful feedback! I'm so happy to know that you've been with us for years and that we could assist you during the flood incident in Maine. It's great to hear that our team made the process smooth and enjoyable for you. If you ever need anything else, please don't hesitate to reach out. We're here to help!"
Carol-Lynn Knight
March 3, 2025
5
out of
5
rating by Carol-Lynn Knight
"Prompt answers to my questions."
We responded:
"Thank you so much, Carol-Lynn, for taking the time to share your wonderful feedback! It truly makes me happy to hear that you received prompt and helpful answers to all of your questions. If you happen to have any more inquiries or if you need assistance with anything in the future, please don’t hesitate to reach out. We are always here to help you and ensure that you have the best experience possible!"
Jade McClallen
February 13, 2025
5
out of
5
rating by Jade McClallen
"All the people who work in this office are knowledgeable, kind and super helpful. I never feel rushed and always appreciate the birthday cards. They are always prompt in getting me pricing and meeting exceeding purchase deadlines. The after hours service is a comforting touch."
We responded:
"Jade, thank you for your wonderful review! I'm glad to know you find our team knowledgeable, kind, and helpful. We always strive to make sure you never feel rushed and appreciate the little touches like birthday cards. Your feedback means a lot to us. If you ever need anything, we're here for you! - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Stuart Einhorn
November 21, 2024
5
out of
5
rating by Stuart Einhorn
"Jerry appears to have a gift in selecting his employees. Always a pleasurable experience when asking them to make a policy change."
We responded:
"Stuart, thank you for your kind words! I'm happy to know that our team makes your policy changes a pleasant experience. We take pride in having a dedicated and skilled team. If you need any further assistance, we're always here to help. - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Amy Vaughan
November 13, 2024
5
out of
5
rating by Amy Vaughan
"Everyone is always helpful. I'm a fairly new customer and signing up was no problem. If I had questions, they were answered. I'm happy to be in the State Farm family,"
We responded:
"Amy, thank you for your wonderful review! I'm glad to hear that signing up was smooth and that our team could answer all your questions. We're happy to have you as part of the State Farm family. If you ever need anything or have more questions, feel free to reach out. - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Deb Jellison
November 8, 2024
5
out of
5
rating by Deb Jellison
"It is amazing to get insurance through an agent again! They have actually been there to help us. And no automated answering system! Plus the rates are actually lower than the others. I truly recommend this company. Both Jenna and Heather have kept us updated and been there to answer questions throughout the process."
We responded:
"Reviews like this overjoy us, Deb! Jenna and Heather are wonderful members of our team, and we’re glad they were able to assist you with your insurance needs. Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
S4kneer
October 25, 2024
5
out of
5
rating by S4kneer
"I have lived all over the country and have had State Farm Insurance since I started driving a million years ago. Comparing other offices around the country, I can say with 100% assurance that this is ABSOLUTELY the BEST State Farm Agent office in the US, hands down!! Angie and Jerry will go above and beyond for you and best of all, treat you like a person and not another insurance number. THANK YOU FOR BEING AMAZING!"
We responded:
"Thank you so much for your wonderful review! I'm incredibly grateful for your kind words and for sharing your experience with our office. Angie and our team are always happy to go the extra mile for our customers and ensure they feel valued. Your feedback means a lot to us, and we're here for any future needs or questions you might have. - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Randy Liebowitz
October 22, 2024
5
out of
5
rating by Randy Liebowitz
"Jerry Farnum did a truly incredible job setting me up with property insurance in one day! I was so impressed! I was worried about this being a sticking point prior to my closing on my property but Jerry took care of it quickly, perfectly, and at reasonable cost. Even my bank was impressed and said “Jerry Rocks!” You don’t hear that from Chase Bank very much. I’m not easy to impress either with this kind of stuff. Jerry and State Farm are fantastic. Highly recommend."
We responded:
"Randy, I'm so glad you had a positive experience with our office! It's wonderful to know that we could help you secure property insurance swiftly and efficiently, especially with your closing date approaching. It's always rewarding to hear that even your bank was impressed. Your recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Tonya Thibodeau
September 19, 2024
5
out of
5
rating by Tonya Thibodeau
"After receiving an email from my current insurance company that my rate increased astronomically I decided I wanted to change insurance providers. I stopped in person at State Farm in Springfield, VT. Greeted by Angela, who was very welcoming. She proceeded to get me a quote prepared. Not only did she get me a quote but she explained every aspect of my insurance. More than i have ever gotten elsewhere and in a manner that it made sense. She was able to lower my insurance payment by over a hundred dollars a month and i have better coverage… She was incredible and so easy to work with! I had to call to do a payment the next day. Jerry answered the phone and he was just as welcoming! He explained everything thoroughly and made sure that I was all set! I literally cant say enough about the quality of customer service that I received here! 10/10 recommend!"
We responded:
"Tonya, thank you for sharing your experience! I'm glad Angela could assist you with a detailed quote and help you understand your insurance better. It's wonderful to know she was able to save you money while improving your coverage. I'm also happy I could help with your payment and ensure everything was clear. Your recommendation means a lot to us. If you ever need further assistance, our office is here for you! - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Edward Laprade
September 19, 2024
5
out of
5
rating by Edward Laprade
"On top of our needs and proactive. Also, a pleasure to work with."
We responded:
"Edward, thank you for your review! I'm glad we could meet your needs and be proactive in our service. It's always a pleasure working with you. If you ever need anything else, don't hesitate to reach out. - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Bobbi-sue McLain
August 9, 2024
5
out of
5
rating by Bobbi-sue McLain
"They reach out to me personally if I forget my payment date. Great coverage!"
We responded:
"Hey Bobbi-sue, thanks a bunch for the awesome review! We're so happy you're satisfied with our personal touch and coverage. If you ever need anything, just give us a shout! - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Thomas Hunter
May 9, 2024
5
out of
5
rating by Thomas Hunter
"Finally signed up with Jenna, Jerry and Angie a year ago. Excellent friendly and professional service. So glad to hook up with local agency where you get to know them. Love Drive Safe and Save program. Helps me drive better and it’s been nice to earn significant discounts. Brinley and Tucker are a sweet service enhancement! Recommend highly, the whole team!! Thomas Hunter Rebecca Durant"
We responded:
"Thomas, thank you so much for the glowing review! It's awesome to hear that Jenna, and Angie have been taking care of you so well! We're all about that friendly and professional service! And it's great that you're enjoying our Drive Safe and Save program and getting those discounts! We're grateful for your recommendation, and if there's ever anything else you need, please let us know! We're here for you! - Jerry Farnum - State Farm Insurance Agent | Springfield, VT"
Christopher Donatiello
May 1, 2024
5
out of
5
rating by Christopher Donatiello
"Very responsive and always helpful with questions"
We responded:
"Hi, Christopher! Thank you so much for letting us know that our responsiveness and assistance have been valuable to you. Your feedback encourages us to continually strive for excellence in supporting all of our customers. - Jerry Farnum - State Farm Insurance Agent | Springfield, VT"
Glenn Olney
March 27, 2024
5
out of
5
rating by Glenn Olney
"Working with Jerry Farnum - State Farm Insurance was a great experience! They were very nice to talk to and very fast to take care of providing our homeowners insurance. We would definitely recommend them to anyone!"
We responded:
"Thank you, Glenn, for your feedback! At Jerry Farnum - State Farm Insurance, we prioritize efficiency and customer satisfaction. It was a pleasure assisting you with your homeowners insurance needs. We appreciate your recommendation and look forward to serving you again in the future. - Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Everand Smith
February 16, 2024
5
out of
5
rating by Everand Smith
"Excellent service & prompt responses to questions"
We responded:
"Thank you, Everand, for highlighting our commitment to delivering prompt responses and excellent service. We strive to consistently meet and exceed our customers' expectations."
William Sinsigalli
February 8, 2024
5
out of
5
rating by William Sinsigalli
"Been great but waiting for an auto quote..."
We responded:
"Thank you sincerely for your positive review, William! We're grateful for the opportunity to assist you in completing the quote process, and we look forward to continuing to work with you in the future."
William Dennett
January 17, 2024
5
out of
5
rating by William Dennett
"Jenna was very knowledgeable and signed me up for a renters policy that perfectly meets my needs."
We responded:
"Hi William! Thank you so much for your five-star review! We're thrilled to hear that Jenna provided you with excellent service and helped you find a renters policy that perfectly meets your needs. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your trust in our Springfield State Farm insurance office!"
Miguel Bolaños
December 27, 2023
5
out of
5
rating by Miguel Bolaños
"excellent service, 😁 they are the best to solve you, I recommend it quickly 👌"
We responded:
"Miguel, thank you for acknowledging our commitment to top-notch service. We're pleased to have efficiently addressed your insurance needs. Your recommendation is greatly appreciated."
Dennis Boskello
December 26, 2023
5
out of
5
rating by Dennis Boskello
"A great agency. Our questions and concerns were handled clearly and quickly"
We responded:
"Thank you, Dennis! We appreciate your acknowledgment of our agency's efficiency in addressing your questions and concerns with clarity and promptness. Our team is here for you whenever you need us."
Robin Lawrence
December 25, 2023
5
out of
5
rating by Robin Lawrence
"Excellent customer service. My new policy was quickly quoted and I closed same day. Always a pleasant experience."
We responded:
"We're delighted to hear that you had a swift and efficient experience obtaining your new policy with us. Providing excellent customer service is our priority, and we're glad you found it to be a pleasant process. If you ever have further needs or inquiries, don't hesitate to get in touch. Thank you, Robin! "
Adam Hovanec
December 25, 2023
5
out of
5
rating by Adam Hovanec
"Jerry and his team have been great. I recently needed coverage for a newly leased vehicle. They were quick to respond, provided ample support throughout and have been professional, thorough and ultimately very helpful. I would recommend them without hesitation!"
We responded:
"Thanks for your thoughtful feedback, Adam! We appreciate your recognition of our team's prompt and professional service in securing auto insurance for your newly leased vehicle. We're pleased to hear that our support and thorough approach were beneficial to you. If you ever need assistance again or have any questions, feel free to reach out. Thanks for recommending us!"